Returns, Refunds & Complaints Policy - Flower Delivery Aldershot
Our Commitment to Fresh Flowers in Aldershot
At Flower Delivery Aldershot, our reputation as a trusted local florist is built upon the promise of fresh, beautiful flowers for every customer. Serving both households and businesses across Aldershot, we pride ourselves on quality, reliability, and excellent customer service. Our Fresh Flowers Guarantee means your bouquet or arrangement will arrive vibrant, healthy, and designed to last as long as nature allows.
Freshness Window Guarantee
We guarantee that every flower you receive from us in Aldershot is hand-selected for freshness and longevity. If properly cared for upon arrival, our flowers typically remain fresh and lovely for at least five (5) days. Please follow our care instructions included with your delivery to ensure your flowers look their best and enjoy their full lifespan.
Damaged-on-Arrival Policy
Your satisfaction is our highest priority. In the rare event that your flowers arrive damaged or not in the condition you expect, we are here to help. If you notice any damage or quality issues with your order upon arrival, please let us know within twenty-four (24) hours of delivery. Providing a clear photo of the damaged or unsatisfactory flowers helps us resolve your concern swiftly and accurately.
We understand how important it is for your flowers to be perfect—whether it’s for a special day or a thoughtful gesture. Our local Aldershot team will carefully investigate each report and offer a fair and prompt solution.
Refund and Replacement Options
If your flowers do not meet our Fresh Flowers Guarantee due to damage or do not remain fresh for the guaranteed window, you will be offered the choice of:
- A full or partial refund, depending on the nature and extent of the issue
- A free replacement bouquet delivered at the next available opportunity
Our team will discuss the best option with you, ensuring that you are fully satisfied with the resolution. We want every Flower Delivery Aldershot experience to be a positive one, and customer trust in our service means everything to us.
How We Handle Complaints
We value every customer and always welcome your feedback. Should you wish to make a complaint, please contact us with the details of your order and describe the issue you’ve encountered. Our customer care specialists in Aldershot are committed to reviewing all concerns thoughtfully and responding within two business days.
Once we have all the necessary details, we will investigate your complaint thoroughly, always striving to offer a fair and honest outcome. Whether you’re a new customer or have trusted us for years as your local Aldershot florist, we take your concerns seriously and appreciate the opportunity to serve you better.
Trusted Service for Local Households and Businesses
Flower Delivery Aldershot is proud to serve our local community with premium flowers and attentive service. We are dedicated to maintaining your trust by delivering only the freshest blooms and resolving concerns quickly and fairly. Thank you for choosing us as your flower delivery experts in Aldershot.
