Aldershot Flower Delivery Terms & Conditions

Terms & Conditions – Flower Delivery Aldershot

Introduction

These Terms & Conditions govern your use and purchase of products from Flower Delivery Aldershot, available online to customers in Aldershot and the surrounding areas. By placing an order through our website, you agree to be bound by these Terms & Conditions. Please read them carefully before ordering any products.

Service Availability

Flower Delivery Aldershot provides online flower delivery services throughout Aldershot and the nearby areas. Delivery outside our stated locations may not be possible. These Terms & Conditions are applicable to all customers within Aldershot and its surrounding regions.

Order Process

Our online platform offers a convenient and efficient way to choose, customise, and order floral arrangements for delivery. To place an order for flower delivery:

Browse our online catalogue and select the desired bouquet or arrangement.
Choose your preferred delivery date and provide the exact recipient details, including full address and contact information.
Add any special delivery instructions (e.g., safe place, gate code).
Proceed to checkout, where you will review your order, enter payment details, and confirm your purchase.
Once your order has been placed, you will receive an email confirmation indicating we have received your request. Please check this confirmation for any errors and inform us promptly if changes are necessary.

Orders are processed during our business hours. Orders received after our cut-off time for same-day delivery will be delivered on the next available date. We reserve the right to refuse or cancel orders at our sole discretion, such as in cases of suspected fraud, non-availability of specific flowers, or inaccessible delivery addresses. Where applicable, alternative products will be suggested, or a full refund will be offered if your order cannot be fulfilled.

Product Availability and Substitution

All products are subject to availability. Due to the seasonal and perishable nature of flowers, we may occasionally substitute certain blooms, colours, or materials with alternatives of equal or greater value without prior notice. We strive to maintain the overall style, theme, and value of your chosen arrangement. Such substitutions are not grounds for compensation or cancellation unless substantially different from the description.

Pricing and Payment

All prices displayed on the website are quoted in GBP (£) and include VAT unless otherwise stated. Delivery charges will be indicated separately at checkout. We reserve the right to change prices at any time; however, prices confirmed at the time of order placement will remain valid for that transaction.

Accepted payment methods typically include major credit and debit cards, and other secure electronic payment options as advertised on our website. Your payment details are processed securely. Orders will not be fulfilled until full payment is received. In the event of a declined payment or suspected fraudulent activity, we reserve the right to cancel the order and notify the relevant authorities if appropriate.

Delivery Information

We offer delivery across Aldershot and the surrounding areas. Deliveries are subject to availability and may not be guaranteed to reach remote addresses. While we strive to deliver on your chosen date, delivery times are not guaranteed and may be affected by factors outside our control, including weather, traffic, or high demand periods. We will always attempt to notify you in the event of an unavoidable delay.

If there is no one available to receive the delivery, flowers may be left with neighbours, in a safe location, or a card will be left to arrange re-delivery or collection. Please provide accurate delivery details; failure to do so may lead to delayed or unsuccessful deliveries, for which we cannot accept responsibility.

Cancellation Policy

You have the right to cancel your flower delivery order at any time before it has been prepared and dispatched. Cancellations must be requested as soon as possible after ordering, as we process flowers freshly sourced for each order. To request a cancellation, please contact us with your order reference. If the order is already prepared or dispatched, cancellation may not be possible, and refunds may not be offered unless due to our fault or product quality issues.

Cancellations requested after dispatch, or for same-day orders on the day of delivery, are generally not permitted due to the perishable nature of flowers and the personalised nature of our service. Exceptions may be at our discretion in exceptional circumstances.

Refunds and Returns

If you are not satisfied with your flowers, please notify us within 24 hours of delivery with your order details and a clear description of the issue. We may request photographic evidence for quality assessment. If a product is proven to have been delivered in poor condition, incorrect, or not as described, we will offer an appropriate solution, which may include a replacement, partial refund, or full refund depending on the circumstances. Refunds will be processed using the original payment method.

Please note that the right to cancel under the Consumer Contracts Regulations does not apply to perishable goods such as flowers, unless the products are faulty or not as described.

Liability

Flower Delivery Aldershot will use reasonable care and skill in providing our services. However, our liability for any losses or damages you may suffer arising from your use of this website or from the purchase or delivery of our products is strictly limited to the purchase price of the products you have ordered.

We do not accept responsibility for any:

Loss or damage caused by failure to follow storage or care instructions;
Losses resulting from delivery delays or inaccurate recipient details provided by the customer;
Consequential, indirect, or special losses, including any loss of profit, revenue, or goodwill;
Events beyond our reasonable control, including but not limited to natural disasters, road closures, pandemics, acts of terrorism, or strikes.

Nothing in these Terms & Conditions excludes or limits liability for death or personal injury resulting from our negligence, fraud, or any other liability which cannot be excluded by law.

Personal Information and Privacy

By placing an order, you consent to the collection and use of your personal information for the purpose of processing and delivering your order, in accordance with our privacy policy. We take the security and confidentiality of your data seriously and will not share your information with third parties beyond what is necessary to fulfil your order.

Intellectual Property

All content on the Flower Delivery Aldershot website, including images, text, designs, and logos, remains the intellectual property of Flower Delivery Aldershot or its licensors. Such materials may not be copied, reproduced, or used without our express written consent.

Amendments and Updates

We reserve the right to amend these Terms & Conditions at any time. Any changes will be posted on this page and will take immediate effect. It is your responsibility to review the Terms & Conditions regularly before placing an order. Continued use of our website and services constitutes acceptance of the latest terms.

Severance

If any provision in these Terms & Conditions is deemed invalid, unlawful, or unenforceable, that provision will be severed from these terms and the remaining provisions will remain valid and enforceable.

Governing Law and Jurisdiction

These Terms & Conditions shall be governed and interpreted in accordance with the laws of England and Wales. Any disputes arising from or relating to the use of Flower Delivery Aldershot’s website or services will be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact and Customer Support

If you have any questions or concerns regarding these Terms & Conditions or your order, please contact our customer services team using the contact details provided on our website. We are committed to providing a high standard of service and welcome your feedback.

Applicability of Terms

These Terms & Conditions apply to all flower delivery transactions made online by Flower Delivery Aldershot for customers in Aldershot and surrounding areas. By placing an order, you agree that you have read, understood, and accepted these terms. We reserve the right to refuse service or cancel orders where these terms are breached.